Product Information

• - Delivery Period
  Free delivery fee may vary depending on the location. Please check on Delivery/ Payment / Exchange / Return page.
• - Delivery time may
  vary depending on the location and circumstance.

Weekends and public holidays are exempt from the delivery period.

** Exclusive of 1% valuation charge.

** Delivery fee may vary depending on amount and weight of the products.

• - Go to Shopping mall > Shortcuts > Delivery Tracking

• - You must contact the Customer Support Center.

1. Bank Deposit: Over the counter

   Over the counter - Go to any BDO bank to make an over-the-counter deposit into Atomy Philippines Bank account. Upon bank deposit, please indicate the “ORDER NUMBER” on the “Reference No. and Payor’s Name” part of deposit slip.

   ※ MUST Print Your ORDER NUMBER on the Deposit Slip and also note that we process your order once we are able to verify the full payment, generally the next business day.

   Online Transfer - Members who have savings account in BDO may transfer money online using mobile banking (BDO app) and BDO website.

   ※ MUST encode the ORDER NUMBER to REMARKS. Take screenshot of successful transaction then email it to atomyph_admin@atomypark.com until 4PM the next day.

2. Credit/ Debit Card:

   Credit Card - After encoding the Credit card Payment details, OTP will be sent to the credit card holder for proceeding the transaction.

   Debit Card - After encoding the Debit Card Payment details, no OTP require to accomplish the transaction.
   Verification of payment is automatic.

3. Bills Payment Over the Counter: Go to any PNB Bank to make an over the counter bills payment.

   *Get the Bills Payment Slip and fillout the necessary information. MUST WRITE the ORDER NUMBER on the REFERENCE NO.

   *Submit the slip to Bank Teller, and KEEP the validated Bills payment slip as proof of payment.

   MODE OF PAYMENT: CASH
   *Indicate the number “1” on “Mode of Payment” part of the slip and write the total amount to pay.

   MODE OF PAYMENT: DEBIT ACCOUNT (PNB Account Holders)
   *Indicate the number “5” on “Mode of Payment” part of the slip and write the total amount to debit.

• - Orders cannot be cancelled once completed.
• - For more inquiries, call customer support center (+63)-2-8776-8177.

1. If for any reason you are not satisfied with our products, all products are returnable within 30 days if the product is in the same condition as when purchased including the product packaging or if you discover the product defects.
2. RETUND AND EXCHANGE FORM is required to email to atomy_ph@atomypark.com upon request. Form is downloadable is the RESOURCES.

• - We cannot accept returns for used products, or for individual items that belong to a set.
• - Members cannot return product if:
  1. The product exceeded 30 days from the date for purchase.
  2. Product is damaged due to the sales rep's responsibility.
  3. The value of the product has been reduced due to partial use of product.
  4. Wrapping of products which can be duplicated has been damaged.

• - The company will exchange or refund if you notify the company within 30 days of the date of purchase.

1. All return shipping cost (if any) must be paid by you.
2. Products sent to the company without prior company approval will not qualify for a refund or exchange and will be returned to you at your expense.
3. Procedures may vary in jurisdictions where different requirements are imposed by law.